Shipping policy
Shipping Policy
Thank you for shopping with [MUON]. Please review our shipping policy before placing an order.
1. Processing Time
All orders are processed within 1–3 business days. As our products are handmade, slight delays may occur during busy periods.
2. Shipping Method & Delivery Time
We ship internationally using standard postal services.
Estimated delivery times:
- United States: 7–15 business days
- Europe: 10–20 business days
- Asia: 5–10 business days
- Other regions: 10–20 business days
Please note that delivery times are estimates and may vary due to customs or local postal delays.
3. Shipping Fees
Shipping fees are calculated at checkout or charged at a flat rate. The final shipping cost will be displayed before completing your purchase.
4. Tracking
All orders include a tracking number. Once your order has shipped, you will receive a confirmation email with tracking details.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
6. Delays & Lost Packages
We are not responsible for delays caused by customs or postal services.
If your package is significantly delayed or appears lost, please contact your local carrier first. If you need assistance, feel free to reach out to us.
7. Incorrect Address
Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.
If a package is returned due to an incorrect address or failure to claim it, additional shipping fees will apply for reshipment.